Legal

Refund Policy

Last updated: 11 November 2026

Refund may applyDuplicate payments, or if you cancel before work on your file begins.
No refundOnce work has started, or because of a visa refusal or delay.
Government feesUS visa fees are paid to the US government and follow its rules.
Approved refundsProcessed within 7–10 business days to your original payment method.

Our service

US Assist is a private visa consultancy operated by Social Sutra Digital. Our fee pays for our guidance, application preparation and interview preparation.

Important. US Assist is not a government website, authority, embassy or consulate. We are not affiliated with the US Embassy or Consulates in India, the US Department of State or any government body. We do not issue visas. All visa decisions are made only by US consular officers.

When a refund may apply

We may consider a refund only if:

  • You made a duplicate payment
  • You paid, and we did not start your service within 72 hours
  • You asked to cancel before we started work on your file

If a refund is approved, it will be processed within 7–10 business days through your original payment method.

When fees are non-refundable

Once work on your file has started, our service fee cannot be refunded, even if the work is only partly complete. Work has started once we have begun any of these:

  • Guidance calls or messages about your case
  • Your case assessment
  • Preparing or reviewing your DS-160 answers
  • Your document list or a review of your documents
  • Guidance on paying the visa fee or scheduling your appointment

Visa decisions

We do not guarantee the issue of a visa, an appointment date or an interview waiver. Our fee pays for guidance and assistance, and does not depend on the outcome of your application. Visa refusals, processing delays and appointment unavailability do not qualify for a refund. Our Terms and Conditions also apply.

Government and third-party fees

Payments to the US government and other third parties are not part of our service fee and cannot be refunded through US Assist. These include:

  • The US visa application fee
  • The Visa Integrity Fee and any other issuance fee
  • Courier services
  • Your travel costs

These fees follow the rules of the organisations concerned.

Chargebacks and disputes

Please contact us before you raise a chargeback or payment dispute, as we can often sort it out directly. If a chargeback is raised without contacting us first, we may suspend ongoing services until it is resolved and share relevant service records with the payment provider.

Ask for a refund

Write to us or message us on WhatsApp with your name and payment details. We usually respond within 24–48 business hours.

Contact us

For any question about refunds, write to us at ask@social-sutra.com or message us on WhatsApp at +91 98912 37580. We reply between 10 AM and 10 PM.

US Assist is operated by Social Sutra Digital, B-803, Raj Lifestyle, Mira Road East, Mira Bhayandar, Maharashtra 401107, India.