Legal

Terms and Conditions

Last updated: 11 November 2026

What we doWe help you prepare your US visitor visa application and get ready for the interview.
What we don’t doWe don’t issue visas, submit applications or decide cases. US consular officers decide.
Your partGive us accurate details, submit your own application and attend biometrics and the interview in person.
Our feePaid in full before work starts, and separate from US government fees.

About US Assist

US Assist, at usassist.in, is a private visa consultancy for Indian travellers applying for US B1/B2 visitor visas. It is operated by Social Sutra Digital, B-803, Raj Lifestyle, Mira Road East, Mira Bhayandar, Maharashtra 401107, India. By using our website or services, you agree to these terms. If you do not agree, please do not use them.

Our service runs online, over WhatsApp, phone and email. We do not offer in-person meetings.

Important. US Assist is not a government website, authority, embassy or consulate. We are not affiliated with the US Embassy or Consulates in India, the US Department of State or any government body. We do not issue visas.

Our services

Depending on what is included at the time you pay, our services may include:

  • A case assessment of your profile, purpose and travel history
  • DS-160 answers prepared with you and reviewed before you submit
  • Guidance on paying the visa fee and scheduling your appointments in your own account
  • Alerts when earlier appointment dates open
  • A document list for your profile and a review of the documents you will carry
  • An interview preparation guide
  • Status follow-up until your passport is returned

What is included is set out on our Pricing page. You submit your DS-160, pay government fees and schedule your appointments in your own account. We do not ask for or use your account password, and we do not attend or submit anything for you.

Your responsibilities

When you use our services, you agree to:

  • Give us information and documents that are accurate, complete and genuine
  • Share what we ask for in good time, as delays can affect your appointment and travel plans
  • Review every answer on your DS-160 before you submit it, as you are responsible for what is submitted
  • Keep the login details of your US visa account private
  • Attend your biometrics and interview in person

We are not liable for problems caused by false, misleading or incomplete information. We may decline or stop work on a file if we find that information or documents are not genuine.

No guarantee

US Assist does not guarantee:

  • The issue of a visa
  • An appointment date or a timeframe
  • Eligibility for an interview waiver
  • US government processing times
  • Any outcome affected by US government policies or other outside factors

Visa decisions and processing times are decided only by US consular officers and the US Department of State.

Fees and payments

Our service fee is paid in full and in advance, before work on your file begins. The current fee, including any limited offer and its end date, is shown on our Pricing page. Our fee pays for our guidance and assistance. It does not depend on or influence the visa decision.

Our fee does not include:

  • The US visa application fee
  • The Visa Integrity Fee or any other issuance fee
  • Travel to the consulate city for biometrics and the interview
  • Courier or other optional charges

US government fees are paid by you directly to the US government and are non-refundable under US government rules.

Cancellations and refunds

Once work on your file has started, our service fee is non-refundable. Visa refusals, processing delays and appointment unavailability do not qualify for a refund. Our Refund Policy sets out when a refund may be considered and how to ask for one.

Third-party services

Your application involves systems we do not control, such as the US visa application and appointment portals. We are not responsible for:

  • Website downtime or appointment system errors
  • Changes in fees or rules by the US government
  • Delays in processing

Limitation of liability

To the maximum extent permitted by law, US Assist is not liable for:

  • Visa refusals or delays
  • Missed or cancelled travel plans
  • Financial losses arising from US government decisions
  • Errors caused by incorrect information you gave us

Our total liability, if any, is limited to the amount you paid for our service for the applicant concerned.

Intellectual property

All content on this website, including text, graphics, logos, design elements and branding, belongs to US Assist and Social Sutra Digital and may not be copied, reused or reproduced without our written permission.

Privacy and communication

We handle your personal information as set out in our Privacy Policy. When you send us your details, you agree that we may contact you by phone, email and messaging platforms such as WhatsApp about your enquiry or file.

Changes to these terms

We may change or discontinue our services, and update these terms, at any time. Updates will be posted on this page with a new date at the top. If you keep using our website or services after an update, you accept the revised terms.

Governing law

These terms are governed by the laws of India, with courts in Mumbai having jurisdiction.

Contact us

For any question about these terms, write to us at ask@social-sutra.com or message us on WhatsApp at +91 98912 37580. We reply between 10 AM and 10 PM.

US Assist is operated by Social Sutra Digital, B-803, Raj Lifestyle, Mira Road East, Mira Bhayandar, Maharashtra 401107, India.